Frequently asked
- Is preserved nature art really maintenance-free?
- Yes. No water, no light requirement, no feeding. Dust it occasionally with a soft brush and keep it out of direct sun and standing moisture.
- How long does a preserved piece last?
- Indoors, often a decade or more. It isn't a seasonal decoration.
- Does it look real?
- It doesn't look real — it is real. Genuine moss, fern and wood, preserved rather than living.
- Are the pieces one of a kind?
- Every Signature and Botanical Accents piece is built around a unique branch, so no two are alike. Home & Garden items (live plants, decor) are made in small batches and repeat.
- How do the live plants in Home & Garden differ?
- Those are alive and need care — light and occasional water. Each product page lists exactly what that means. We keep this tier clearly separate from the preserved work.
- How is a large piece shipped?
- Signature pieces ship crated and packed by hand. Lead times are listed on each product page; commissions run months, not days.
- Can I commission something custom?
- Yes — that's a large part of what the studio does. It starts with a consultation about the space and the feeling you want it to hold.
- Can I send a piece as a gift?
- Yes. There's a gift-note field at checkout, and we leave prices off the packing slip.
- Why don't I see prices on some pieces?
- We're finalizing an updated price list for the catalog. Until it's published, we confirm pricing for those pieces by email before anything is charged.
- How is my art packaged for shipping?
- Every shipment is packed by hand for that specific piece. I've learned to package things better over time — the goal is that nothing shifts inside the box while nothing delicate gets squished. That often means layers of soft paper between elements, and sometimes a box within a box depending on the vessel.
- What happens if my piece arrives damaged?
- I make it right. On an early project for a San Diego law firm, a piece broke in transit and I rebuilt the entire artwork — about 100 hours of work — at my own expense, because the packaging had been my mistake. That's still how I handle it.
- What if something goes wrong with shipping?
- You hear from me directly. When a custom order came back because it had been weighed incorrectly, I called the client right away, picked the package up, explained the plan to repackage and re-mail it, and messaged again the day it went back out. You'll always know where your piece is.
- Do you use technology in your process?
- Yes, where it helps. I'll photograph a piece before mailing it and ask AI tools like ChatGPT or Claude how best to pack that exact shape. Every artwork is different, so I keep learning new ways to get it to you safely.
Still stuck? Send us a message.